Storage St Pauls Cray Service Terms and Conditions

These Terms and Conditions set out the basis on which storage and related removal services are provided to you in St Pauls Cray and surrounding areas. By placing a booking, using our storage facilities, or instructing us to carry out removal or associated services, you agree to be bound by these Terms and Conditions.

These terms apply to consumers and, where relevant, business customers. Where you are a business customer, certain consumer protections may not apply. If you are unsure whether you are dealing as a consumer or in the course of business, you should seek independent advice before entering into any agreement.

Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Contract means the agreement between you and us for the provision of storage and any associated services, including removal, packing, loading, unloading, and transportation, incorporating these Terms and Conditions.

Goods means the items that you store with us or which we handle as part of any removal or associated service.

Services means storage services and any related services provided by us, including but not limited to removals, packing, loading, unloading, transportation and handling.

Storage Facility means the storage units, rooms, containers or other storage space provided by us for your use.

We, us and our mean the storage and removal service provider trading under the name Storage St Pauls Cray.

You and your mean the customer who enters into the Contract with us.

Booking Process

All bookings for storage or removal services are subject to availability and acceptance by us. A Contract is formed when we confirm your booking, either verbally or in writing, and you accept our quotation or agreed charges.

We may ask you to provide accurate information about the volume, nature and value of your Goods, the locations involved, access conditions, dates and times required, and any special handling requirements. You are responsible for ensuring all information you provide is complete and accurate. If information provided is incorrect or incomplete, we may amend the quotation or additional charges may apply.

Quotations are generally based on information provided at the time of enquiry and are normally valid for a limited period, which we will confirm when issuing the quotation. Any quotation is not a binding offer and may be withdrawn or amended at any time before acceptance and confirmation of your booking.

We reserve the right to refuse any booking request in our sole discretion, including where we believe the Goods are unsuitable for storage or handling, where access is unsafe, or where we cannot reasonably deliver the Services requested.

Payments and Charges

Charges for storage and related services will be as specified in our quotation or as otherwise agreed with you in writing or verbally at the time of booking. Storage charges are normally calculated on a weekly or monthly basis, payable in advance, and may be subject to a minimum storage period.

We may require a deposit or full prepayment before providing any Services. If a deposit is requested, the Contract is conditional on payment of that deposit by the date specified. If you do not pay the deposit on time, we may treat the booking as cancelled by you.

Payment must be made using the methods we make available from time to time. We may accept card payments, bank transfers or other recognised payment options, but we are under no obligation to accept any particular method in every case.

If you do not pay any amount owed under the Contract on the due date, we may charge interest at the statutory rate applicable in England and Wales for late payments until the outstanding amount is paid in full. We may also recover our reasonable costs of pursuing overdue payments.

For ongoing storage, charges will continue to accrue until the Goods are removed from the Storage Facility and all keys, access devices and any other property of ours are returned. If you fail to pay ongoing storage fees, we may exercise our rights under these Terms and any applicable law in respect of your Goods, which may include refusing access, withholding release of Goods, and in certain circumstances selling or disposing of Goods to recover sums due.

Cancellations and Changes

You may cancel or amend your booking for removal or related services by giving us as much notice as possible. Any cancellation or amendment must be communicated directly to us. Cancellation charges may apply, particularly where we have reserved vehicles, staff or storage space specifically for your booking.

We may apply the following general principles, which may be varied in a specific quotation or agreement. If you cancel more than a specified number of working days before the agreed service date, no cancellation fee may be payable. If you cancel within a shorter period, a percentage of the agreed charges or a fixed fee may be charged. If you cancel on the day of service, we may charge up to the full amount agreed for that day.

We may cancel or postpone the Services or your access to the Storage Facility where necessary due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, road closures, industrial action, equipment failure, fire, flood, or legal or regulatory requirements. In such cases we will use reasonable efforts to notify you as soon as possible and to rearrange Services, but we will not be liable for any resulting delay or non-performance where caused by such events.

We may also cancel the Contract or suspend Services if you breach any of these Terms and Conditions, fail to make payment when due, or where we reasonably believe your Goods or your use of the Storage Facility may be unlawful, unsafe or in breach of any regulation.

Use of the Storage Facility

You are responsible for ensuring that all Goods brought to or stored in the Storage Facility are properly packed, safe to handle, and suitable for storage. Unless otherwise agreed as part of a removal or packing service, you are responsible for packing and labelling your Goods.

You must not store any Goods that are prohibited or hazardous, including but not limited to explosives, flammable or combustible substances, gas bottles, aerosols, toxic or corrosive materials, firearms and ammunition, illegal drugs, cash or bearer instruments, stolen goods, perishable items, live animals, plants, or any items that may attract pests or create a health or safety risk.

You must comply with all site rules and safety instructions notified by us from time to time. You agree to keep your storage unit or allocated space clean and tidy and not to cause any damage to the Storage Facility or disturbance to others. You must not use the Storage Facility as a place of residence, business office, or for any activity other than storage of Goods as permitted under these Terms.

Access to the Storage Facility is only permitted during our advertised opening or access hours or as otherwise agreed. We may require proof of identity or other verification before granting access. We may refuse access to anyone who cannot identify themselves properly or in circumstances where we reasonably consider it necessary for safety, security or legal reasons.

Waste Regulations and Disposal

You are responsible for ensuring that no waste, rubbish or unwanted materials are left in the Storage Facility, other than within any designated waste collection area where permitted by us. You must not abandon Goods or any other items on site or in vehicles provided by us without express agreement.

We operate in accordance with applicable UK waste management regulations. You must not bring or leave controlled, hazardous or regulated waste at the Storage Facility unless we have specifically agreed and appropriate arrangements are in place. We may refuse to accept or handle any items we reasonably believe to be waste or to pose an environmental or safety risk.

If you leave unwanted items, waste or rubbish in your storage unit or elsewhere at the Storage Facility at the end of your storage period, we may arrange for disposal and charge you for all reasonable costs of removal, transport and lawful disposal, including any additional fees charged by licensed waste carriers or disposal facilities.

Where we provide removal services that generate waste material, such as packing debris or unwanted items, we will make reasonable efforts to dispose of such material lawfully and responsibly. Additional charges may apply where the amount or type of waste exceeds normal expectations, requires specialist handling, or involves regulated materials.

Our Liability

We will exercise reasonable care and skill in providing the Services. However, our liability to you is limited to the extent permitted by law and as set out in this section.

We are not liable for loss or damage to Goods where such loss or damage arises from your own act or omission, the nature or condition of the Goods, insufficient or unsuitable packing by you or by a third party not instructed by us, normal wear and tear, atmospheric or climatic conditions, inherent defects, pests, or where the Goods are prohibited items or have not been properly declared.

Unless we expressly agree in writing to provide enhanced liability or insurance cover for your Goods, our liability for loss of or damage to Goods arising from our negligence or breach of Contract is limited. In the absence of any agreed higher limit, our liability will not exceed a reasonable market value of the affected Goods up to a maximum aggregate cap, which may be specified in our quotation or other documentation provided to you.

We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the Services, whether from negligence, breach of Contract or otherwise, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be excluded or limited.

Your Responsibility and Indemnity

You are responsible for ensuring that you have adequate insurance in place to cover the value of your Goods while in storage and during any removal or transportation, unless we have expressly agreed to arrange such cover. You should check any existing household or business insurance policies to confirm whether they cover Goods in storage or in transit.

You agree to indemnify us and hold us harmless from and against all claims, losses, costs, damages and expenses arising from your breach of these Terms and Conditions, your unlawful or unsafe use of the Storage Facility, your storage of prohibited or hazardous Goods, or any claim made by a third party relating to the Goods or your use of our Services, except to the extent that such loss arises from our own negligence or breach of Contract.

Termination and Removal of Goods

Either party may terminate the storage element of the Contract by giving notice in accordance with any minimum notice period specified at the time of booking or in your storage agreement. If no minimum period is specified, a reasonable notice period will apply.

On termination, you must remove all Goods from the Storage Facility by the agreed date and settle all outstanding charges. If you do not remove your Goods or pay all sums due, we may exercise a lien over the Goods, meaning we may retain possession until payment is made. If sums remain unpaid after reasonable notice, we may sell or dispose of some or all of the Goods in accordance with applicable law and apply the proceeds towards the outstanding debt and reasonable costs incurred. Any surplus will be held for you.

If Goods are believed to be perishable, of low value, or unsafe to store, we may dispose of them sooner if reasonably necessary, having given such notice as is reasonably practicable in the circumstances.

Personal Data and Security

We may collect and process personal data about you in connection with the provision of our Services, including your name, address, contact details, payment information and any other details necessary to manage your booking and access to the Storage Facility. We will handle such data in accordance with applicable UK data protection laws.

We may operate CCTV or other security systems at the Storage Facility for safety and security purposes. Images and data captured by such systems may be used to monitor access, prevent crime, and assist in investigations, and may be shared with law enforcement or other authorities where lawfully required.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in your local courts.

General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed to the extent necessary and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of such right or remedy prevent any further exercise of it or the exercise of any other right or remedy.

You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may transfer our rights and obligations to another organisation, for example as part of a sale or restructuring of our business, but this will not affect your rights under the Contract.

These Terms and Conditions, together with any quotation, booking confirmation, and any additional written terms agreed with you, constitute the entire agreement between you and us concerning the Services and supersede any prior discussions, correspondence or understandings relating to the same subject matter.

We may update or amend these Terms and Conditions from time to time. The version in force at the time your Contract is formed will apply to that Contract. You are advised to review the latest version of these terms when making any new booking for storage or removal services.